Shipping policy

At LoneStar Cap Co., we are committed to delivering high-quality custom hats quickly and efficiently. Please review our Shipping Policy to understand our process and expectations for delivery.

1. Order Processing & Shipping Times

  • Processing Time: Orders are typically processed within 1-2 business days from the purchase date.
  • Shipping Time: Once shipped, orders typically arrive within 2-5 business days, depending on the shipping destination.
  • Pre-Orders: Delivery times may vary for pre-ordered items. Estimated timelines will be provided at checkout.
  • Weekends & Holidays: Processing times do not include weekends or holidays.

2. Shipping Methods & Carriers

We ship orders via the following carriers:
🚚 UPS
📦 USPS

The shipping carrier will be determined at checkout, and you will receive tracking details once your order has been shipped.

3. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information to monitor your delivery status. If you do not receive tracking details, please check your spam/junk folder or contact us at sales@lonestarcapco.com.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
  • Customers are responsible for all shipping fees, including re-delivery charges due to incorrect addresses.

5. Address Accuracy & Delivery Issues

  • Customers must provide an accurate shipping address at checkout.
  • LoneStar Cap Co. is not responsible for orders shipped to incorrect addresses entered by the customer.
  • If a package is returned due to an incorrect address or failed delivery attempt, the customer is responsible for any additional shipping charges to re-ship the package.

6. Lost, Stolen, or Delayed Packages

Once your order is shipped, LoneStar Cap Co. is not liable for lost, stolen, or delayed packages. If an issue arises, please contact the shipping carrier directly to file a claim:

📞 USPS: 1-4302880456
📞 UPS: Visit the UPS website for contact details

If you experience an issue with your shipment, we recommend reaching out to our team at sales@lonestarcapco.com, and we will assist as best as we can.

7. International Shipping

(Currently, if you do not offer international shipping, you can include this section.)

  • We do not offer international shipping at this time.
  • If international shipping becomes available, we will update this policy accordingly.

8. Expedited & Emergency Orders

  • For urgent orders, please email us at sales@lonestarcapco.com or call us at +1 4302880456 before placing your order to confirm availability.
  • Additional fees may apply for expedited processing.

9. Order Status & Support

📩 Email: sales@lonestarcapco.com
📞 Phone: +14302880456
🌐 Website: https://lonestarcapco.com/

Thank you for shopping with LoneStar Cap Co. We appreciate your support and are committed to delivering the best quality hats with reliable shipping!

🔥 LoneStar Cap Co. – Your Vision. Our Craftsmanship. The Perfect Hat. 🔥