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Frequently Asked Questions (FAQ)

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📦 How long does it take to process and ship my order?

Orders are typically processed within 1-2 business days (excluding weekends and holidays).

Shipping usually takes 2-5 business days depending on your location.

Pre-orders may have varying delivery timelines.

🚚 Which shipping carriers do you use?

  • We ship via UPS and USPS. You will receive tracking information once your order is shipped.

🎨 Do you offer custom embroidery or personalized hats?

Yes! We specialize in custom embroidery, leather patches, and puff embroidery.

For custom orders, contact us at sales@lonestarcapco.com.

🔄 What is your return policy?

All sales are final—no returns or exchanges.

We only accept returns for defective or incorrect items

📩 What if my item arrives damaged or incorrect?

  • Please inspect your order upon delivery. If there is an issue, contact us at sales@lonestarcapco.com within 3 days of receiving your order.

📦 What happens if my package is lost, stolen, or delayed?

Once your order is shipped, LoneStar Cap Co. is not responsible for lost, stolen, or delayed packages.

If your package is lost or damaged in transit, please contact the carrier directly:

📍 How can I track my order?

Once your order ships, you’ll receive an email with tracking details.

If you don’t see it, check your spam/junk folder or contact us at sales@lonestarcapco.com.