Refund policy

At LoneStar Cap Co., we take pride in crafting high-quality custom hats and ensuring customer satisfaction. While we strive for excellence, we understand that issues may arise. Please review our return and refund policy below.

Returns & Exchanges

🔄 Can I return or exchange my order?

  • All sales are final—we do not accept returns or exchanges for non-defective items.
  • Final sale items are not eligible for returns or exchanges. Please choose carefully when purchasing final sale caps.

📩 What if my item arrives damaged or incorrect?

  • If you receive a defective, damaged, or incorrect item, please contact us at sales@lonestarcapco.com within 3 days of receiving your order.
  • To process your claim, include:
    ✅ Your order number
    ✅ Clear photos of the defective/damaged item
    ✅ A brief description of the issue
  • If approved, we will offer a replacement or store credit at our discretion.

Refunds

💳 Do you offer refunds?

  • We do not issue refunds unless an order is defective or incorrect.
  • Store credit may be provided at management's discretion on a case-by-case basis.

⚠ Non-Refundable Items

  • Custom orders, bulk purchases, and final sale items are not eligible for refunds.
  • Hats that have been worn, washed, or altered cannot be returned or refunded.

Return Shipping & Restocking Fees

📦 Who covers the return shipping cost?

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (defective or incorrect item).
  • We recommend using a trackable shipping service to ensure your return is received.

🛑 Is there a restocking fee?

  • Non-defective returns are subject to a 20% restocking fee, which will be deducted from any approved store credit or refund.

How to Initiate a Return

To start a return process for a damaged or incorrect item, contact our Customer Experience Team at sales@lonestarcapco.com with your order details and photos.

📩 Email: sales@lonestarcapco.com
📞 Phone: +1 4302880456
🌐 Website: https://lonestarcapco.com/

🚨 Important: We cannot process returns for items that are worn, washed, damaged, or missing original tags and packaging.

Thank you for supporting LoneStar Cap Co. We appreciate your business and look forward to providing you with premium-quality custom hats!

🔥 LoneStar Cap Co. – Your Vision. Our Craftsmanship. The Perfect Hat. 🔥