FAQ

Orders & Shipping

📦 How long does it take to process and ship my order?

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays).
  • Shipping usually takes 2-5 business days depending on your location.
  • Pre-orders may have varying delivery timelines.

🚚 Which shipping carriers do you use?

  • We ship via UPS and USPS. You will receive tracking information once your order is shipped.

📍 How can I track my order?

  • Once your order ships, you’ll receive an email with tracking details.
  • If you don’t see it, check your spam/junk folder or contact us at sales@lonestarcapco.com.

📦 What happens if my package is lost, stolen, or delayed?

  • Once your order is shipped, LoneStar Cap Co. is not responsible for lost, stolen, or delayed packages.
  • If your package is lost or damaged in transit, please contact the carrier directly:
    • USPS: 14302880456
    • UPS: (Visit UPS website for contact details)

🏠 What if I entered the wrong shipping address?

  • It is the customer’s responsibility to provide the correct shipping address at checkout.
  • If a package is returned due to an incorrect address, the buyer is responsible for additional shipping costs to reship the order.

Returns & Exchanges

🔄 What is your return policy?

  • All sales are final—no returns or exchanges.
  • We only accept returns for defective or incorrect items.

📩 What if my item arrives damaged or incorrect?

  • Please inspect your order upon delivery. If there is an issue, contact us at sales@lonestarcapco.com within 3 days of receiving your order.

🛑 Are final sale items eligible for returns or exchanges?

  • No, final sale items cannot be returned or exchanged. Please choose carefully when purchasing final sale caps.

Customization & Bulk Orders

🎨 Do you offer custom embroidery or personalized hats?

  • Yes! We specialize in custom embroidery, leather patches, PVC patches, and puff embroidery.
  • For custom orders, contact us at sales@lonestarcapco.com.

📦 Do you offer bulk or wholesale pricing?

  • Yes! We provide bulk and wholesale pricing for businesses, teams, and organizations.
  • Contact us at sales@lonestarcapco.com for a quote.

Payment & Discounts

💳 What payment methods do you accept?

  • We accept all major credit cards, PayPal, and other secure payment options at checkout.

🎁 Do you offer discounts for large orders?

  • Yes! We offer bulk order discounts. Contact us for pricing details.

Need More Help?

📩 Email: sales@lonestarcapco.com
📞 Phone: +1 4302880456
🌐 Website: https://lonestarcapco.com/

🔥 LoneStar Cap Co. – Your Vision. Our Craftsmanship. The Perfect Hat. 🔥