Shipping Policies
ONLINE ORDERS USUALLY PROCESS 1-2 BUSINESS DAYS AND SHIP FROM THE INITIAL PURCHASE DATE (THE 1-2 BUSINESS DAYS DOES NOT INCLUDE WEEKENDS OR HOLIDAYS) AND ARE USUALLY DELIVERED WITH 2-5 BUSINESS DAYS. PRE-ORDERS VARY IN DELIVERY DATE.
YOU WILL ALSO BE NOTIFIED WHICH CARRIER YOUR ORDER IS BEING DELIVERED WITH, WHICH CAN BE UPS OR USPS.
AS WE PACKAGE AND SHIP EVERY ORDER, WE QUALITY CHECK EVERY ITEM TO MAKE SURE EVERYTHING IS 100% UP TO OUR STANDARDS IN ORDER TO ENSURE THAT YOU ARE RECEIVING THE BEST PRODUCT AVAILABLE. ONCE YOUR ITEM HAS BEEN PACKAGED UP AND SHIPPED WITH OUR MAIL CARRIER, YOUR ITEMS ARE NO LONGER IN OUR HANDS AND WE HAVE NO CONTROL OVER YOUR ITEMS THUS, LONESTAR CAP CO IS NO LONGER LIABLE OR RESPONSIBLE FOR LOST, STOLEN, DAMAGED OR DELAYED PACKAGES.
PLEASE NOTE THAT IT IS THE BUYERS RESPONSIBILITY TO ENSURE THAT THE ADDRESS INPUT AT THE TIME OF ORDERING IS 100% CORRECT. LONESTAR CAP CO IS NOT RESPONSIBLE FOR PACKAGES SENT TO THE INCORRECT LOCATION.
IF YOUR PACKAGE HAS BEEN SENT BACK DUE TO AN INCORRECT ADDRESS(RETURN TO SENDER/FAILED DELIVERY), OR REFUSED BY THE CUSTOMER AT THE OF BEING ATTEMPTED TO BE DELIVERED, THIS WILL RETURN TO OUR WAREHOUSE, AND THE BUYER WILL BE RESPONSIBLE FOR ANY ADDITIONAL CHARGES TO REMAIL YOUR PACKAGES.
IN THE CASE THAT YOUR ITEMS HAS BEEN DAMAGED OR LOST, YOU WOULD NEED TO REACH OUT TO THE CARRIER THAT WAS USED TO SHIP YOUR ITEMS DIRECTLY TO GO ABOUT FILING A CLAIM.
USPS: 1 (800) 275-8777
REFUND POLICY
DAMAGES AND ISSUES:
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US AT LONESTARCAPCO@GMAIL.COM IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT. YOU WILL HAVE UP TO 3 DAYS TO CLAIM ANY DAMAGES OR ISSUES FOR YOUR ITEM(S).
EXCHANGES/RETURNS:
*ALL SALES ARE FINAL - NO RETURNS/EXCHANGES
NOTICE: OCCASIONALLY, SOME EMAIL SYSTEMS JUNK MAIL FILTERS WILL MISTAKE OUR RECEIPT AND TRACKING EMAILS FOR SPAM. PLEASE MAKE SURE TO ADD US TO YOUR EMAIL LIST SO YOU CAN RECEIVE COMMUNICATIONS FROM US REGARDING YOUR ORDER
YOU WILL ALSO BE NOTIFIED WHICH CARRIER YOUR ORDER IS BEING DELIVERED WITH, WHICH CAN BE UPS OR USPS.
AS WE PACKAGE AND SHIP EVERY ORDER, WE QUALITY CHECK EVERY ITEM TO MAKE SURE EVERYTHING IS 100% UP TO OUR STANDARDS IN ORDER TO ENSURE THAT YOU ARE RECEIVING THE BEST PRODUCT AVAILABLE. ONCE YOUR ITEM HAS BEEN PACKAGED UP AND SHIPPED WITH OUR MAIL CARRIER, YOUR ITEMS ARE NO LONGER IN OUR HANDS AND WE HAVE NO CONTROL OVER YOUR ITEMS THUS, LONESTAR CAP CO IS NO LONGER LIABLE OR RESPONSIBLE FOR LOST, STOLEN, DAMAGED OR DELAYED PACKAGES.
PLEASE NOTE THAT IT IS THE BUYERS RESPONSIBILITY TO ENSURE THAT THE ADDRESS INPUT AT THE TIME OF ORDERING IS 100% CORRECT. LONESTAR CAP CO IS NOT RESPONSIBLE FOR PACKAGES SENT TO THE INCORRECT LOCATION.
IF YOUR PACKAGE HAS BEEN SENT BACK DUE TO AN INCORRECT ADDRESS(RETURN TO SENDER/FAILED DELIVERY), OR REFUSED BY THE CUSTOMER AT THE OF BEING ATTEMPTED TO BE DELIVERED, THIS WILL RETURN TO OUR WAREHOUSE, AND THE BUYER WILL BE RESPONSIBLE FOR ANY ADDITIONAL CHARGES TO REMAIL YOUR PACKAGES.
IN THE CASE THAT YOUR ITEMS HAS BEEN DAMAGED OR LOST, YOU WOULD NEED TO REACH OUT TO THE CARRIER THAT WAS USED TO SHIP YOUR ITEMS DIRECTLY TO GO ABOUT FILING A CLAIM.
USPS: 1 (800) 275-8777
REFUND POLICY
DAMAGES AND ISSUES:
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US AT LONESTARCAPCO@GMAIL.COM IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT. YOU WILL HAVE UP TO 3 DAYS TO CLAIM ANY DAMAGES OR ISSUES FOR YOUR ITEM(S).
EXCHANGES/RETURNS:
*ALL SALES ARE FINAL - NO RETURNS/EXCHANGES
NOTICE: OCCASIONALLY, SOME EMAIL SYSTEMS JUNK MAIL FILTERS WILL MISTAKE OUR RECEIPT AND TRACKING EMAILS FOR SPAM. PLEASE MAKE SURE TO ADD US TO YOUR EMAIL LIST SO YOU CAN RECEIVE COMMUNICATIONS FROM US REGARDING YOUR ORDER